How to find the answer to your FAQ
Welcome to the FAQ. Please select a topic area from the drop-down on the right hand side. Selecting a question will reveal its answer.
Version Histories
The latest version is Sprite Backup 6.5.4.14
See the latest features in the Sprite Backup Version History
The latest version is Sprite Terminator 1.2.0
See the latest features in the Sprite Terminator Version History
The latest version is Virtual Mobile Beta 1.0.2.57
See the latest features in the Virtual Mobile Version History
Sprite Backup localised versions
Sprite Backup is available in 22 languages, download our localised Sprite Backup versions here:
Sprite Backup language page
Lost Authorisation Codes
If you need to lookup your authorisation code for any Sprite software products, you can find it here:
Lost Codes Page
Help Tutorials
The following in depth information will show you how to perform our products most important functions
Sprite Backup
User Guide PDF (1.8MB)
Getting Started
Using Custom Backup
Restoring Your Data
Help Desk/Ask our Community
Private Support
Select Give Feedback on the right-hand side, complete the form and select "post it privately". Only we will see this feedback, which is submitted by email to our support team.
Use private support if you:
- have not received your authorisation code
- have a billing question or need technical support (please include device type e.g. HTC Diamond and application version e.g. Sprite Backup 6.5.2)
- have a sensitive or private query
- are an OEM or retail partner
Public Support
Sprite maintains an open support forum using the Get Satisfaction service. There you can receive support from us and our community of Sprite software users. Select Give Feedback on the right-hand side, complete the form and select continue to post it publicly.