Support

How to find the answer you need

Please select a topic area from the drop-down on the right hand side. Selecting a question will reveal its answer.

Version Histories

The latest version is Sprite Backup 6.5.5.6 
See the latest features in the Sprite Backup Version History

The latest version is Sprite Terminator 1.2.0
See the latest features in the Sprite Terminator Version History

Sprite Backup localised versions

Sprite Backup is available in 22 languages. To see what languages we support click here.

Lost Authorisation Codes

If you need to lookup your authorisation code for any Sprite software products, you can find it here:
Lost Codes Page

Help Tutorials

The following in depth information will show you how to perform our products most important functions

Sprite Backup

User Guide PDF (1.8MB)
Getting Started
Using Custom Backup
Restoring Your Data

Help Desk/Ask our Community

Private Support

Select Give Feedback on the right-hand side, complete the form and select "post it privately". Only we will see this feedback, which is submitted by email to our support team.
Use private support if you:

  • have not received your authorisation code
  • have a billing question or need technical support (please include device type e.g. HTC Diamond and application version e.g. Sprite Backup 6.5.2)
  • have a sensitive or private query
  • are an OEM or retail partner

Public Support

Sprite maintains an open support forum using the Get Satisfaction service. There you can receive support from us and our community of Sprite software users. Select Give Feedback on the right-hand side, complete the form and select continue to post it publicly.

Common Questions

Select an area or question and the topic that best suits your needs

Topic:

Help Tutorials

Select an area or question and the topic that best suits your needs

Topic:

Having problems or need help?

The fastest way to receive help is to post within our public community area. You can submit an problem, ask a question, or give praise.

If you’re submitting private information just select the “post it privately” option and only we’ll see it.

Give Feedback

Recent News

Tuesday, February 16, 2010 Sprite Backup passes 18 million sales mark We’re really proud to announce that Sprite Backup has now passed the historic landmark of 18 million sales worldwide! Over the past...
Tuesday, January 12, 2010 Sprite Mobile signs with E-Soft Sprite Mobile extends it's presence in Taiwan, with the appointment of leading technology supplier E-Soft as agent
Monday, January 11, 2010 Sprite Mobile signs with Hakuto Sprite Mobile extends it's presence in Japan, with the appointment of industry giant Hakuto as agent
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